Política de envío
What is the shipping cost?
The shipping cost consists of a flat rate for each country, that is, whatever city, state or province you are in, you will pay only a certain rate per destination country. Choose the corresponding country and you will see the shipping cost details before making your purchase.
What is the delivery time for my product?
The estimated delivery time for the product is 10 to 15 business days. This time may vary depending on the country, access, current situation and transport channels to the destination area. Remember that there may be delays, delays or this time may be extended due to circumstances beyond our control, such as customs procedures in each corresponding country. You have a tracking number to track your order with all the updates.
In any case, we are at your disposal 24 hours a day for any questions or queries you may need by sending an email to support@trendingcosmos.com.
How can I pay for my product?
The payment methods enabled are credit cards, debit cards and Apple Pay to complete your purchase.
Can I return a product?
Items purchased from Trending Cosmos can be returned within 30 days of receiving the shipment in most cases. During this period, you can try the product and inspect it as if you were buying something in a physical store. The product must be in the same condition as when you received it and without any damage. You can remove the product from its packaging, unless it is sealed.
How do I get my refund?
After we receive your return shipment, we will inspect the returned items and begin processing your refund. The money will be returned to the original payment method you used during the purchase, unless you prefer otherwise. The refund will be paid within 7 days. You will have to cover the return shipping costs yourself. The costs will be an estimated maximum of 20 euros. If the product has a factory defect or damage, the shipping costs will be our responsibility and you will also have a 15% discount on any of your following purchases of any of our products in the store.
How do I track my product?
You can use the website www.dhl.com, www.fedex.com, www.17track.com, www.aftership.com/track or www.stone3pl.com depending on the type of shipping you have selected to track your product with your tracking number. In any case, you can contact us at support@trendingcosmos.com and we will gladly help you track it.
How can I pay for my product?
The enabled payment methods are credit cards, debit cards and Apple Pay to complete your purchase.